Planning for failure

Last week was without a doubt, a catastrophe for us. Monday started with multiple outages, mostly on external sources such as Office 365 Sign-Ins and phone carriers like Vocus, Telstra and others suffering network issues. These were outages we could do nothing about as we do not run those services. However, later that afternoon, our…

Phone System Integration

Introducing Voice Pivots With our new phone PBX platform, CCP Voice, we now have a feature called “Pivots”. With this feature, you can pass information between CCP Voice and any other system. As an example, we’ve enabled a pivot on our account which does the following; Gets the number of the person calling Searches for…

Is a password enough to be secure?

Once upon a time having good password was called good security, but not anymore. There are too many ways to attack your account to depend on eight characters, no matter how complicated they are. Just last week we had two customers give away their passwords by opening an official looking email and typing their username…