Improving our existing monitoring

Monitoring data is vital in making sure systems are running as they should be. Without proper monitoring, problems can go unseen and lead to ongoing and even larger issues. At CCP we’re always improving how we monitor our systems. Our new dashboard is one way that we’ve recently improved our monitoring. If there’s an issue, our…

Planning for failure

Last week was without a doubt, a catastrophe for us. Monday started with multiple outages, mostly on external sources such as Office 365 Sign-Ins and phone carriers like Vocus, Telstra and others suffering network issues. These were outages we could do nothing about as we do not run those services. However, later that afternoon, our…

Phone System Integration

Introducing Voice Pivots With our new phone PBX platform, CCP Voice, we now have a feature called “Pivots”. With this feature, you can pass information between CCP Voice and any other system. As an example, we’ve enabled a pivot on our account which does the following; Gets the number of the person calling Searches for…

Telephone Upgrades

Brand New VoIP Phone System

Communications for the Modern Office We have been selling telephone systems, all in the cloud, for a while now. We’ve been relying heavily on a fantastic partner of ours to provide this service, but it has it’s limitations. For the last two years, we have been looking in to new phone platforms that is more…

iPhone or Mac Crashes?

Has your iPhone or Mac been crashing lately? It could be because of the messages you are getting!   One particular character is causing a bug that forces your device to crash.   Make sure your device is updated and read more here.

How to check your iPhone battery and get it replaced

Not that long ago, it was revealed that Apple slow down their devices as their batteries age. By slowing down the processor and saving on power usage, Apple makes the phone charge appear to last as long as a new phone battery. As a result, Apple is offering $80 off their battery replacement service. This…

VPN issues with Telstra Mobile

Today I was unable to VPN into my office using my Android Mobile phone (Telstra Network). This usually works without problems but today it gave me a GRE error. After checking all the settings, testing and re-testing I eventually turned it on and off but that didn’t fix things 🙁 What did fix the problem was going into…