Getting a credit for a botched NBNCo install

06/05/2020
Lee Sanders

Lee Sanders

Founder of Computer Consultant Professionals and with over 20 years of industry experience, Lee specialises in tailored technology solutions that help businesses grow.

We all know of nightmare NBNCo stories, but when was the last time you heard anyone getting compensation for it?

One of our clients recently had an NBN install that didn’t go well. When NBNCo first visited their site, they left without doing the work, and then they cancelled the second appointment. Third time’s the charm because they finally connected on the third appointment, but even then it was another 4 weeks before their internet was actually working…

This was a fully managed client so, without them having to ask, we engaged with NBNCo to seek compensation. We quickly obtained a credit and passed it on to the customer. Their new connection was also for their new office so this delay didn’t cause any interruptions to their business.

We fight for our customers without them needing to say a word. IT shouldn’t have to be stressful for you and your company.

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