An affordable and flexible phone system for your business

Why use a Cloud Phone Solution?

Having your phone system in the cloud means that you’re not relying on hardware in your own office. Instead, it is all managed in the cloud.

The phone system provided by Computer Consultant Professionals offers many features, including cheap phone calls, multiple lines, interactive voice response (IVR) menus, call conferencing, call parking and the flexibility to put an office phone anywhere you are.

A cloud phone system also scales well. You can grow to 1000 employees without needing to change systems, and you can move office locations without changing phone numbers. You can also answer your office extension from your mobile or a computer.

What if it breaks?

Calls go to a nominate a mobile number automatically if things break. If the cloud phone system encounters issues, or none of your staff are signed in to the phone system, or your internet goes down, calls can go to voicemail or you may want all incoming calls automatically forwarded to a specified mobile phone.

What is involved?

A phone system consists of multiple parts. First, is the PBX system itself. This is the engine behind the phone system. It controls the flow of calls, voice prompts, voicemail, etc.

Next are the SIP Trunks. Think of these as your actual phone lines. You need one trunk for every concurrent call you want to be able to handle. So if you have 4 staff but you also want voicemail to work if all 4 staff are busy, you would want 5 or 6 SIP Trunks.

To answer the phones you will either need VoIP compatible handsets, or you can use software on your computer with a headset plugged in.

Finally, it will all need to be configured. It takes a few hours to configure all these components to work together.

If you also want to retain your existing number, you will need to get the number “ported”. This process can take a couple of weeks, but while the number is being ported, calls can be forwarded from your old carrier to a temporary number in the new system, ensuring that no calls are lost.

Phone Handsets

We highly recommend the Yealink range of phone handsets and you can see our two most popular models here. But you’re not just limited to hardware handsets. You can also run software on your computer or smartphone, which means you can make and receive calls with your office phone system, anywhere in the world. Contact us for more models and accessories including headsets, conference units and expansion modules.

 

Yealink t42g
Yealink T42G

The SIP-T42G is a feature-rich sip phone for business. The 3-Line IP Phone has been designed by pursuing ease of use in even the tiniest details. Delivering a superb sound quality as well as rich visual experience.

  • Yealink Optima HD voice
  • Dual-port Gigabit Ethernet
  • 2.7″ 192×64-pixel graphical LCD with backlight
  • Up to 3 SIP accounts
  • Paper label free design
  • PoE support
  • Headset, EHS support
  • Integrated stand with 2 adjustable angles
  • Wall mountable

 

Yealink t46g
Yealink T46G

The SIP-T46G is Yealink latest revolutionary IP Phone for executive users and busy professionals. New designs appears the commerce, with highresolution TFT color display, delivering a rich visual experience. Yealink Optima HD technology enables rich, clear, life-like voice communications.

  • Yealink Optima HD voice
  • Dual-port Gigabit Ethernet
  • 4.3″ 480 x 272-pixel color display with backlight
  • Up to 6 SIP accounts
  • Paper label free design
  • PoE support
  • Headset, EHS support
  • Integrated stand with 2 adjustable angles
  • Supports expansion modules
  • Wall mountable

Moving/Porting your existing number

If you wish to keep your existing phone number, it will need to be ported to the new service. Porting a number can take up to 4 weeks, calls are diverted during this process to ensure your phone number always works.

Important Restrictions

Outbound service will not work if there is an interruption to your internet connection. That includes dialling emergency numbers; 000

Restoring the internet using your mobile, or alternative internet source immediately restores your phone service too.

Terminology

What is VoIP?

VoIP stands for Voice over Internet Protocol. VoIP allows you to have a phone service delivered over your existing high speed internet connection instead of your traditional landline phone system. VoIP has many benefits over your traditional landline system and is an entirely digital system.

What is a PBX?

A PBX is a Private Branch eXchange, a system that handles routing and switching of calls between your staff and the telephone network. A PBX is the main system that handles all your calls, voicemail, extensions, IVR’s, queues and so forth.

What is a Line/Trunk?

Each Line/Trunk is capable of delivering a call to your Hosted PBX system. You need one Line per concurrent call you wish to handle. Say for example, you have 10 staff but you only expect to make or receive up to 5 simultaneous calls, you would only need 5 lines. Keep in mind that handling voicemail also uses a line. So if you wanted to have all 10 staff to be able to take calls at the same time, but if they are all busy it goes to voicemail, you would need 10 lines for staff plus an extra one for the voicemail system. There is no limit to the number of lines you can have. When you run out of lines, the next caller receives an engaged signal.

What is an Extension?

An extension is used by a device, like a phone, to register against the PBX system and make or receive calls. Simply put, each staff member would be assigned an extension. They would then have a telephone handset or softphone registered with that extension so that they can make, receive and transfer calls.

What is an IVR?

IVR stands for Interactive Voice Response. With an IVR, you can play a recording prompting them what options they can enter such as “press 1 for sales and press 2 for support.” An IVR can also route calls to a sub IVR for more options. IVR’s are an optional feature.

What is a Queue?

A queue is a system that has incoming calls wait on the line until an agent/staff member picks up the call. You can have them wait a maximum amount of time before they are diverted to voicemail or hold indefinitely until the call is picked up. Keep in mind that you will need a Line/Trunk for each caller you want to be able to hold in the queue.

What is a Number/DID?

A number or DID (Direct Inward Dialling) is the number your customers call to reach you. This is broken down in to local numbers and DID numbers. A local number is a typical Australian phone number. These numbers can be transferred to other carriers if you need to move your phone system. A DID number is specific to the carrier and cannot be ported.