We don't know which plan fits us. Can you help us decide?

Yes. That's what the qualifier and the first scoping conversation are for. We look at your current environment, the compliance pressure you're under, your growth plans, and the arrangement you already have. That pressure usually comes from an insurer, a regulator or a client audit. Then we tell you which plan fits. Sometimes the answer is that you don't need the full compliance stack yet: start with + Services and come back in a year. Most long-tenure clients end up on Complete over time, because plan boundaries create friction. We won't push you there before the business needs it.

Why isn't phone / internet / web hosting in the + Compliance plan?

Phones, internet and hosting are operational services rather than compliance ones. + Compliance suits a business that already has its own telco, internet and hosting arrangements and wants the security and governance stack on top. If you want all of it in one hand, that's Complete.

Can we start on Managed IT and move up over time?

Yes, and it is the most common path. We start with the baseline, stabilise the environment, then add + Services or + Compliance as the need becomes clear. Most clients reach Complete inside their first 12 to 24 months, once they have seen what an all-in-one-hand arrangement looks like.

What does it actually cost?

Per seat per month, with a 10-seat minimum. Work out your rate on the pricing page. Three questions about size and problem, then a PDF with the number on it. Managed IT starts at $170 per seat per month at 50 seats or more. Weigh that against what it saves you. Lower cyber-insurance premiums, breach and downtime losses you avoid, staff who are not fighting their tools, clients who can reach you. We aim to be the single most valuable employee on your roster, not the cheapest IT quote on the desk.

What's the minimum engagement size?

Ten seats is the hard floor. Below that, what we sell doesn't work, and we'd rather tell you upfront than take the money. Seats include all people and servers that touch the environment: staff, contractors, offshore workers, dormant accounts. We don't let seats get quietly excluded to lower the invoice.

Do you supply our Microsoft 365 licences, or do we keep our own?

We are your Microsoft licensing partner on every plan. We buy the licences under Microsoft's Cloud Solution Provider (CSP) programme, manage them, and bill them alongside the managed-IT invoice. The licence cost sits outside our per-seat fee on purpose. When licences are a visible line item, right-sizing them becomes a conversation about what your staff need. For most organisations we recommend Microsoft 365 Business Premium, because the security and management features we can turn on scale with the licence tier. The managed-IT terms spell out which features need which licence. The pattern we usually inherit is a business paying for E3 on people who could be on Business Premium. Or Business Basic on staff who cannot use the security features the business needs. We fix that on day one.

Four managed IT plans, priced per seat. You choose what sits on top.

Every one of them gives you the same senior-led helpdesk, baseline security, monitoring and quarterly review. The difference is the operational services and the compliance stack. There's no up-sell pressure to move. Most long-tenure clients land on Complete in the end, because a single accountable team leaves nowhere for a problem to fall between.

Managed IT

The helpdesk, monitoring, security controls, Microsoft 365 management, and the quarterly review.

See pricing

Services

Adds phones, internet, web hosting, email signatures and cloud print on top of the base plan.

See pricing

Compliance

Brings in the cybersecurity, governance and compliance stack most insurers and regulators ask for.

See pricing

Most common

Complete

Every component, in one bundle. Where most long-tenure clients end up.

See pricing

Plan inclusions

Compare what each managed IT plan includes, component by component.

Seventeen components, and which of the four plans each one sits in. The full contractual terms for every plan are in our service terms.

Component	Managed IT	+ Services	+ Compliance	Complete
Core managed IT




Business services






Compliance & governance

Showing inclusions for

Core managed IT

Business services

Compliance & governance

On every plan

Every plan runs to the same security standard.

You sign up to the same written set of controls as every other CCP client. That list covers phish-resistant multi-factor authentication (MFA), application control, vulnerability management and awareness training. It also covers a password manager with single sign-on, HR-driven onboarding and offboarding, incident response planning, and backups. Some of those come with the plan you choose. For anything that doesn't, you run an equivalent from another provider, or we agree a documented exception in writing.

If the standard slips, the rest of what we do works less well and our exposure rises. We can't defend an environment that won't cover its own basics, so it's a written condition of every agreement, with a documented process for closing a gap. Our cybersecurity requirements list every control and the reason behind it, and the security baseline terms cover how a gap gets handled.

Common questions

What clients ask before they pick a plan.

We don't know which plan fits us. Can you help us decide?: Yes. That's what the qualifier and the first scoping conversation are for. We look at your current environment, the compliance pressure you're under, your growth plans, and the arrangement you already have. That pressure usually comes from an insurer, a regulator or a client audit. Then we tell you which plan fits. Sometimes the answer is that you don't need the full compliance stack yet: start with + Services and come back in a year. Most long-tenure clients end up on Complete over time, because plan boundaries create friction. We won't push you there before the business needs it.

Why isn't phone / internet / web hosting in the + Compliance plan?: Phones, internet and hosting are operational services rather than compliance ones. + Compliance suits a business that already has its own telco, internet and hosting arrangements and wants the security and governance stack on top. If you want all of it in one hand, that's Complete.

Can we start on Managed IT and move up over time?: Yes, and it is the most common path. We start with the baseline, stabilise the environment, then add + Services or + Compliance as the need becomes clear. Most clients reach Complete inside their first 12 to 24 months, once they have seen what an all-in-one-hand arrangement looks like.

What does it actually cost?: Per seat per month, with a 10-seat minimum. Work out your rate on the pricing page. Three questions about size and problem, then a PDF with the number on it. Managed IT starts at $170 per seat per month at 50 seats or more. Weigh that against what it saves you. Lower cyber-insurance premiums, breach and downtime losses you avoid, staff who are not fighting their tools, clients who can reach you. We aim to be the single most valuable employee on your roster, not the cheapest IT quote on the desk.

What's the minimum engagement size?: Ten seats is the hard floor. Below that, what we sell doesn't work, and we'd rather tell you upfront than take the money. Seats include all people and servers that touch the environment: staff, contractors, offshore workers, dormant accounts. We don't let seats get quietly excluded to lower the invoice.

Do you supply our Microsoft 365 licences, or do we keep our own?: We are your Microsoft licensing partner on every plan. We buy the licences under Microsoft's Cloud Solution Provider (CSP) programme, manage them, and bill them alongside the managed-IT invoice. The licence cost sits outside our per-seat fee on purpose. When licences are a visible line item, right-sizing them becomes a conversation about what your staff need. For most organisations we recommend Microsoft 365 Business Premium, because the security and management features we can turn on scale with the licence tier. The managed-IT terms spell out which features need which licence. The pattern we usually inherit is a business paying for E3 on people who could be on Business Premium. Or Business Basic on staff who cannot use the security features the business needs. We fix that on day one.

The qualifier

Let's see if we're a fit.

Seven questions, one moment of your time. We'd rather tell you now than three months in.