Terms · CCP.
The documents that govern how we deliver services to clients. Published here so clients and prospective clients can read them in full, any time. Each document is a standalone page with its own table of contents and print-to-PDF.
Umbrella agreement
The legal relationship between CCP and the Client. Every plan sits under this document.
Product descriptions
What we deliver under each plan. The plans sit below the Master Terms of Service.
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Managed IT (base)
Helpdesk, cyber security, monitoring and patching, Microsoft 365 management, quarterly Security & Tech Review.
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Managed IT + Services
Everything in base, plus email signature management, cloud printing, cloud phone, internet and web hosting.
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Managed IT + Compliance
Everything in base, plus cyber training, application control, centralised logging, vulnerability scanning, vendor management, and the Technology Success Program.
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Managed IT Complete
Everything across the three plans, delivered as a single bundle on a single invoice with a single accountable team.
Read
Shared definitions
Documents referenced by the Master Terms of Service and every product description.
Hierarchy and inconsistencies
Where documents conflict, special conditions in the Order Form and Product Description take priority over the Master Terms of Service, which sets out the full order of priority and governing law.