You said · We had a security incident
Industry · Finance, advisers, accountants, AFSL
The breach happened. Now we fix the door.
You just saw the invoice redirection email or the failed login alert. In financial services, the first sixty minutes determine whether this is a manageable incident or a regulatory catastrophe. The priority is containment, not explanation. Your licensee, your insurer, and APRA all need facts, not speculation. We start with the technical evidence before anyone drafts a response.
What this usually looks like
What a breach looks like for an Australian financial firm.
The initial vector is usually a compromised broker portal, a phishing email targeting XPLAN or Iress credentials, or a BEC attack on an SMSF administration payment. The data involved covers client identities, financial positions, and superannuation details. This triggers mandatory notification obligations under the Privacy Act and potentially AUSTRAC Tranche 2 requirements.
Your licensee is asking for a root cause analysis within 24 hours. Your cyber insurer is demanding forensic evidence before authorising recovery costs. You are juggling Xero or MYOB access, client communications, and the need to preserve logs from your MSP or cloud provider. Panic leads to poor decisions.
The vulnerability is rarely the technology itself. It is usually a gap in identity management, a missed patch, or a lack of segmentation between your admin network and client data. The fix requires more than a password reset. It demands a verified recovery path and proof of control for your next audit.
Where we'd start
Where we start after the incident.
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Step 01
Contain and verify the scope
We isolate affected endpoints and revoke active sessions for XPLAN, Iress, Class Super, and banking portals. We preserve email headers and proxy logs for forensic analysis. We confirm whether data exfiltration occurred before we touch anything else. This step stops the bleeding and gives you accurate data for your licensee report.
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Step 02
Restore clean operations
We rebuild compromised accounts from verified backups, not from the infected state. We enforce MFA on all financial platforms and reset credentials for the entire team. We verify that the backdoor, usually a rogue app or persistent credential, is removed. We test access with your core tools before handing the keys back to you.
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Step 03
Document for compliance and insurance
We produce a technical incident report that meets APRA CPS 234 standards. We outline the specific controls that failed and the remediation steps taken. This document supports your insurer claim and satisfies your licensee's annexure requirements. We also adjust your monitoring rules to detect this specific attack pattern again.
Baseline controls, shared decisions
We take security so seriously, it's not optional.
Every plan includes the same core protections, because these are the controls that stop most of what we get called to. Phish-resistant multi-factor authentication. Known vulnerabilities closed within thirty days. Backups we have tested by restoring. Access removed the day someone leaves. A password manager, and a Microsoft 365 tenant that is hardened and kept that way. Those are not negotiable.
Beyond that, the right controls depend on your business, and application control is the clearest example. It is the strongest defence against software that should not run, and it costs real money and time to operate. A financial planning firm earns that cost back. A lawn care business rarely does. Knowing which one you are is our job, not yours.
Where a control does not fit, we agree that with you and write it down. You either source it elsewhere at your own cost, or we record the gap and what we both accepted. Nobody should learn about it during an incident.
We will still say no to a change we think ends in a breach, because we are in that incident with you. If you want every request actioned without anyone asking what it costs you, we are the wrong firm.
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The highest-impact controls are in every plan
A password manager, tested backups, endpoint and identity threat detection, and a hardened Microsoft 365 tenant come with all four plans. They are not priced separately.
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The rest we assess against your business
Above the baseline we assess each control against how you actually work, then tell you which ones earn their cost. Whatever we settle on, we write it down.
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We can say no to a change
If a request would leave you exposed, we will say so and we will not action it quietly. Convenience is worth arguing about. A breach is not.
What each plan includes
The full list of controls, and which plan includes which, is on the plans page.
Track record
Twenty years in. A hundred-plus clients. Every technician in Australia.
- Years in business
- 20+
- Loved clients
- 100+
- Aussie techs
- 100%
4.8 average · 46 reviews on Google
“We're on a monthly plan across all four of our sites, two of them interstate. PCs stay healthy, licences current, and the team understand our needs well.”
“Night and day working with CCP. They came in from day one, spent the time to ensure everything was set up and secure properly, and now everything just works. Due to the success we've had with them, we further engaged them to manage our phone systems and website. If you work with CCP you will never have to worry about your IT systems again.”
“We have been using CCP since the early 2000s and have always had great service on our 20-plus PCs and server. We recently moved to a managed service and cannot rate the experience highly enough. Well done Lee and team.”
“Walked through the other quotes we had and explained in detail what services we needed and what we didn't. They came in 50% cheaper. Just good, honest, straight-shooting people.”
“We have been continually impressed with CCP over the several years we have used them. They are extremely efficient, excellent customer service and well priced. I would recommend Lee and his team.”
The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.