You said · Current IT provider not cutting it
Industry · Legal
Your current IT provider is losing trust.
Law firms often stay with an MSP because the billing is familiar, not because the service works. Slow ticket times, offshore helpdesks that do not know your practice management software, and opaque invoices create a slow leak of confidence. When a conveyancing invoice redirection attack or an AML/CTF audit deadline arrives, that leak becomes a crisis. You need a provider that takes ownership of the technical risk.
What this usually looks like
What an unreliable IT setup looks like for a law firm.
Your team relies on LEAP, Affinity, or Smokeball daily. When these systems slow down or sync incorrectly, billable hours disappear. The current provider treats these applications as generic software rather than the core revenue engine they are. Support tickets sit in a queue while the client file sits untouched.
Conveyancing invoice redirection fraud is the top PI claim driver in Western Australia. Your current MSP may have MFA enabled but likely lacks the specific monitoring to detect a redirected payment instruction in real time. They also have not prepared your AML/CTF Tranche 2 controls for the 29 July 2026 deadline, leaving you exposed to regulatory penalties.
Client confidentiality and legal professional privilege are non-negotiable. If your provider uses a helpdesk that stores case data in unencrypted logs or shares access credentials via insecure channels, you are breaching your duty to clients. The risk is not theoretical. It is a breach waiting to happen.
Where we'd start
Where we would start to rebuild trust.
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Step 01
Audit the current security posture
We map your identity management, endpoint protection, and email security against the Essential Eight maturity levels. We check your MFA implementation for PEXA trust accounts and your backup restoration process. We identify where the current provider is leaving gaps that invite fraud or data loss.
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Step 02
Secure the conveyancing workflow
We implement specific controls to detect and block invoice redirection attempts. This includes monitoring for unusual email sender domains, verifying bank account changes through a secondary channel, and restricting payment approvals. We also ensure your legal practice software integrations are hardened against credential theft.
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Step 03
Establish clear accountability
We replace opaque billing with clear, itemised reports. You get a named technical lead who understands legal practice management tools. We set strict SLAs for ticket resolution and provide regular updates on your AML/CTF compliance progress. We take responsibility for the outcome, not just the task.
Baseline controls, shared decisions
We take security so seriously, it's not optional.
Every plan includes the same core protections, because these are the controls that stop most of what we get called to. Phish-resistant multi-factor authentication. Known vulnerabilities closed within thirty days. Backups we have tested by restoring. Access removed the day someone leaves. A password manager, and a Microsoft 365 tenant that is hardened and kept that way. Those are not negotiable.
Beyond that, the right controls depend on your business, and application control is the clearest example. It is the strongest defence against software that should not run, and it costs real money and time to operate. A financial planning firm earns that cost back. A lawn care business rarely does. Knowing which one you are is our job, not yours.
Where a control does not fit, we agree that with you and write it down. You either source it elsewhere at your own cost, or we record the gap and what we both accepted. Nobody should learn about it during an incident.
We will still say no to a change we think ends in a breach, because we are in that incident with you. If you want every request actioned without anyone asking what it costs you, we are the wrong firm.
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The highest-impact controls are in every plan
A password manager, tested backups, endpoint and identity threat detection, and a hardened Microsoft 365 tenant come with all four plans. They are not priced separately.
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The rest we assess against your business
Above the baseline we assess each control against how you actually work, then tell you which ones earn their cost. Whatever we settle on, we write it down.
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We can say no to a change
If a request would leave you exposed, we will say so and we will not action it quietly. Convenience is worth arguing about. A breach is not.
What each plan includes
The full list of controls, and which plan includes which, is on the plans page.
Track record
Twenty years in. A hundred-plus clients. Every technician in Australia.
- Years in business
- 20+
- Loved clients
- 100+
- Aussie techs
- 100%
4.8 average · 46 reviews on Google
“We're on a monthly plan across all four of our sites, two of them interstate. PCs stay healthy, licences current, and the team understand our needs well.”
“Night and day working with CCP. They came in from day one, spent the time to ensure everything was set up and secure properly, and now everything just works. Due to the success we've had with them, we further engaged them to manage our phone systems and website. If you work with CCP you will never have to worry about your IT systems again.”
“We have been using CCP since the early 2000s and have always had great service on our 20-plus PCs and server. We recently moved to a managed service and cannot rate the experience highly enough. Well done Lee and team.”
“Walked through the other quotes we had and explained in detail what services we needed and what we didn't. They came in 50% cheaper. Just good, honest, straight-shooting people.”
“We have been continually impressed with CCP over the several years we have used them. They are extremely efficient, excellent customer service and well priced. I would recommend Lee and his team.”
The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.