You said · Current provider failing us
Industry · Not-for-profit
Your current IT provider is not cutting it.
Tickets get routed to an offshore helpdesk with zero context for your Salesforce NPSP or Xero environment. Invoices list vague 'maintenance' fees with no record of what was actually done. The trust is gone. Donor data deserves better than upsell-driven advice. You need an Australian team that takes responsibility for the outcome, not just the hour.
What this usually looks like
What a failing MSP looks like for Australian not-for-profits.
Your board is asking about cyber insurance and ACNC Cyber Security Standards. Your current provider gives you a brochure and a bill. Volunteer access is a mess of shared logins or forgotten offboarding. When a critical server goes down, the response time is measured in days, not hours. The grant funders are starting to ask for evidence of your security posture.
The tools you rely on, like DonorPerfect or HubSpot, are not backed up properly. Or the backups exist but have never been tested. Your team spends more time fighting IT issues than engaging with donors. The cost of downtime and data loss outweighs the monthly retainer you are already paying.
This is not just about broken printers. It is about governance. The Privacy Act requires you to protect personal information. If your provider cannot demonstrate competent incident response or clear reporting, you are exposed to regulatory scrutiny and reputational damage.
Where we'd start
Where we start when you switch providers.
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Step 01
Audit the current state and risks
We map your identity landscape, backup integrity, and endpoint coverage. We check who has admin rights to your donor database and financial systems. We identify the gaps that violate the ACNC standards and your cyber insurance policy. This gives you a clear picture of the exposure before we touch anything.
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Step 02
Stabilise and secure the critical path
We enforce MFA on all admin accounts and remote access points. We ensure backups are immutable and tested. We clean up volunteer access lists and remove former staff accounts immediately. We stop the bleeding so your team can work without fear of data loss or ransomware.
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Step 03
Stand up reporting the board can follow
We provide monthly reports that explain what we did, not just what we billed. We align your IT posture with the requirements of your grant funders and donors. We become the single point of contact for your board and executive team, speaking plainly about risk and progress.
Baseline controls, shared decisions
We take security so seriously, it's not optional.
Every plan includes the same core protections, because these are the controls that stop most of what we get called to. Phish-resistant multi-factor authentication. Known vulnerabilities closed within thirty days. Backups we have tested by restoring. Access removed the day someone leaves. A password manager, and a Microsoft 365 tenant that is hardened and kept that way. Those are not negotiable.
Beyond that, the right controls depend on your business, and application control is the clearest example. It is the strongest defence against software that should not run, and it costs real money and time to operate. A financial planning firm earns that cost back. A lawn care business rarely does. Knowing which one you are is our job, not yours.
Where a control does not fit, we agree that with you and write it down. You either source it elsewhere at your own cost, or we record the gap and what we both accepted. Nobody should learn about it during an incident.
We will still say no to a change we think ends in a breach, because we are in that incident with you. If you want every request actioned without anyone asking what it costs you, we are the wrong firm.
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The highest-impact controls are in every plan
A password manager, tested backups, endpoint and identity threat detection, and a hardened Microsoft 365 tenant come with all four plans. They are not priced separately.
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The rest we assess against your business
Above the baseline we assess each control against how you actually work, then tell you which ones earn their cost. Whatever we settle on, we write it down.
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We can say no to a change
If a request would leave you exposed, we will say so and we will not action it quietly. Convenience is worth arguing about. A breach is not.
What each plan includes
The full list of controls, and which plan includes which, is on the plans page.
Track record
Twenty years in. A hundred-plus clients. Every technician in Australia.
- Years in business
- 20+
- Loved clients
- 100+
- Aussie techs
- 100%
4.8 average · 46 reviews on Google
“We're on a monthly plan across all four of our sites, two of them interstate. PCs stay healthy, licences current, and the team understand our needs well.”
“Night and day working with CCP. They came in from day one, spent the time to ensure everything was set up and secure properly, and now everything just works. Due to the success we've had with them, we further engaged them to manage our phone systems and website. If you work with CCP you will never have to worry about your IT systems again.”
“We have been using CCP since the early 2000s and have always had great service on our 20-plus PCs and server. We recently moved to a managed service and cannot rate the experience highly enough. Well done Lee and team.”
“Walked through the other quotes we had and explained in detail what services we needed and what we didn't. They came in 50% cheaper. Just good, honest, straight-shooting people.”
“We have been continually impressed with CCP over the several years we have used them. They are extremely efficient, excellent customer service and well priced. I would recommend Lee and his team.”
The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.