You said · Worried about the questionnaire
Industry · Construction and engineering
The insurance questionnaire is sharper than last year.
Your cyber insurance renewal has arrived with questions that go deeper than before. MFA scope, Essential Eight maturity, and incident response timelines are now standard. A defensible answer surfaces the gaps in your current setup. Overanswering risks a declined claim when the policy kicks in. This is common for construction firms managing multiple site networks and mobile workforces.
What this usually looks like
What this looks like in Australian construction and engineering.
Head contractors like Lendlease, Multiplex, and CPB demand Essential Eight ML1 self-attestation. Your own insurer now asks for the same evidence before issuing a certificate. If you use Procore or Aconex, the insurer wants to know how identity is managed across those platforms. The pressure is real and immediate.
Construction firms often have fragmented IT. Site connectivity varies. Mobile workforces mean devices are rarely in one place. Offboarding a site foreman might leave a laptop with access to Jobpac or BuildSoft unmonitored for months. This creates blind spots that insurers spot quickly during their risk assessment.
The mandatory ransomware reporting rule for turnover over $3M adds urgency. You need a documented incident response plan that works on a construction site, not just in an office. Without it, you cannot satisfy the insurer or the regulator. The gap between what you have and what is asked is where the risk lives.
Where we'd start
Where we start to fix the gaps.
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Step 01
Audit the current posture against the questionnaire
We map your current controls to the specific questions in your insurer's pack. We check MFA coverage for all cloud services and remote access. We verify that your EDR covers every endpoint, including site laptops. We review your backup strategy and confirm you can restore data within the timeframes the insurer requires.
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Step 02
Close the identity and access gaps
We enforce MFA on all administrative accounts and remote access points. We implement automated offboarding so licences are revoked the moment a staff member leaves. We ensure your HR system triggers these changes for tools like Autodesk Construction Cloud and Cheops. This reduces the attack surface and satisfies the insurer's identity requirements.
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Step 03
Document the incident response and patching
We write a clear incident response plan that fits your operational reality. We set up automated patching for critical systems and verify the logs. We test your backups with a full restore exercise. We provide you with the evidence you need to back every answer on the questionnaire. This builds trust with your insurer and protects your claims eligibility.
Baseline controls, shared decisions
We take security so seriously, it's not optional.
Every plan includes the same core protections, because these are the controls that stop most of what we get called to. Phish-resistant multi-factor authentication. Known vulnerabilities closed within thirty days. Backups we have tested by restoring. Access removed the day someone leaves. A password manager, and a Microsoft 365 tenant that is hardened and kept that way. Those are not negotiable.
Beyond that, the right controls depend on your business, and application control is the clearest example. It is the strongest defence against software that should not run, and it costs real money and time to operate. A financial planning firm earns that cost back. A lawn care business rarely does. Knowing which one you are is our job, not yours.
Where a control does not fit, we agree that with you and write it down. You either source it elsewhere at your own cost, or we record the gap and what we both accepted. Nobody should learn about it during an incident.
We will still say no to a change we think ends in a breach, because we are in that incident with you. If you want every request actioned without anyone asking what it costs you, we are the wrong firm.
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The highest-impact controls are in every plan
A password manager, tested backups, endpoint and identity threat detection, and a hardened Microsoft 365 tenant come with all four plans. They are not priced separately.
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The rest we assess against your business
Above the baseline we assess each control against how you actually work, then tell you which ones earn their cost. Whatever we settle on, we write it down.
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We can say no to a change
If a request would leave you exposed, we will say so and we will not action it quietly. Convenience is worth arguing about. A breach is not.
What each plan includes
The full list of controls, and which plan includes which, is on the plans page.
Track record
Twenty years in. A hundred-plus clients. Every technician in Australia.
- Years in business
- 20+
- Loved clients
- 100+
- Aussie techs
- 100%
4.8 average · 46 reviews on Google
“We're on a monthly plan across all four of our sites, two of them interstate. PCs stay healthy, licences current, and the team understand our needs well.”
“Night and day working with CCP. They came in from day one, spent the time to ensure everything was set up and secure properly, and now everything just works. Due to the success we've had with them, we further engaged them to manage our phone systems and website. If you work with CCP you will never have to worry about your IT systems again.”
“We have been using CCP since the early 2000s and have always had great service on our 20-plus PCs and server. We recently moved to a managed service and cannot rate the experience highly enough. Well done Lee and team.”
“Walked through the other quotes we had and explained in detail what services we needed and what we didn't. They came in 50% cheaper. Just good, honest, straight-shooting people.”
“We have been continually impressed with CCP over the several years we have used them. They are extremely efficient, excellent customer service and well priced. I would recommend Lee and his team.”
The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.