You said · Worried about the questionnaire
Industry · Mining services and technology
The insurance questionnaire is exposing gaps you cannot afford.
A cyber insurance renewal questionnaire has landed on your desk. The questions are sharper than the last one. MFA scope, Essential Eight maturity, incident response plans, patching cadence, backup testing, and offboarding procedures. A real answer surfaces gaps. Overanswering risks a declined claim later. We see this pattern across mining services firms every quarter.
What this usually looks like
What the questionnaire pressure looks like for mining services.
Prime contractors like BHP, Rio Tinto, and FMG are tightening their security packs. They demand Essential Eight ML1 self-attestation, MFA enforcement, and documented incident response. Your cyber insurer is now asking the same questions with less grace. You are a drone surveyor or geotech firm. Your IT is a mix of survey laptops, drone fleet management tools, and an ERP system. None of it was built for this level of scrutiny.
The gap is not just technical. It is evidential. The insurer wants proof of backup restoration. They want a named security contact. They want to see that offboarding actually revokes access. If your current setup relies on manual processes or ad-hoc tools, you cannot provide that proof. A 'no' or 'partial' answer here often triggers a premium hike or a exclusion clause.
The risk is real. If you claim 'yes' to a control you cannot demonstrate, the insurer may deny a ransomware payout. We have seen firms lose coverage because they could not produce logs or restoration records when the time came. The questionnaire is not a formality. It is a forensic audit before the event.
Where we'd start
Where we would start to stabilise your position.
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Step 01
Audit the current posture against the insurer's checklist
We map your existing controls to the insurer's specific questions. We identify where you have evidence and where you have gaps. This is not a theoretical review. We look at MFA implementation, EDR coverage, and backup integrity. We produce a gap analysis that tells you exactly what needs to change before the form is returned.
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Step 02
Implement the non-negotiable controls
We deploy MFA on all remote access and critical applications. We ensure endpoints are managed and under EDR. We verify that backups are immutable and testable. We document the incident response plan so it is not just a document but a procedure. These are the controls that keep your policy valid and your data safe.
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Step 03
Prepare the evidence for the insurer
We compile the evidence you need. This includes patching reports, MFA logs, and backup restoration records. We help you answer the questionnaire with confidence. We ensure that every 'yes' is backed by proof. This approach reduces the risk of a denied claim and demonstrates maturity to your prime contractors.
Baseline controls, shared decisions
We take security so seriously, it's not optional.
Every plan includes the same core protections, because these are the controls that stop most of what we get called to. Phish-resistant multi-factor authentication. Known vulnerabilities closed within thirty days. Backups we have tested by restoring. Access removed the day someone leaves. A password manager, and a Microsoft 365 tenant that is hardened and kept that way. Those are not negotiable.
Beyond that, the right controls depend on your business, and application control is the clearest example. It is the strongest defence against software that should not run, and it costs real money and time to operate. A financial planning firm earns that cost back. A lawn care business rarely does. Knowing which one you are is our job, not yours.
Where a control does not fit, we agree that with you and write it down. You either source it elsewhere at your own cost, or we record the gap and what we both accepted. Nobody should learn about it during an incident.
We will still say no to a change we think ends in a breach, because we are in that incident with you. If you want every request actioned without anyone asking what it costs you, we are the wrong firm.
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The highest-impact controls are in every plan
A password manager, tested backups, endpoint and identity threat detection, and a hardened Microsoft 365 tenant come with all four plans. They are not priced separately.
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The rest we assess against your business
Above the baseline we assess each control against how you actually work, then tell you which ones earn their cost. Whatever we settle on, we write it down.
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We can say no to a change
If a request would leave you exposed, we will say so and we will not action it quietly. Convenience is worth arguing about. A breach is not.
What each plan includes
The full list of controls, and which plan includes which, is on the plans page.
Track record
Twenty years in. A hundred-plus clients. Every technician in Australia.
- Years in business
- 20+
- Loved clients
- 100+
- Aussie techs
- 100%
4.8 average · 46 reviews on Google
“We're on a monthly plan across all four of our sites, two of them interstate. PCs stay healthy, licences current, and the team understand our needs well.”
“Night and day working with CCP. They came in from day one, spent the time to ensure everything was set up and secure properly, and now everything just works. Due to the success we've had with them, we further engaged them to manage our phone systems and website. If you work with CCP you will never have to worry about your IT systems again.”
“We have been using CCP since the early 2000s and have always had great service on our 20-plus PCs and server. We recently moved to a managed service and cannot rate the experience highly enough. Well done Lee and team.”
“Walked through the other quotes we had and explained in detail what services we needed and what we didn't. They came in 50% cheaper. Just good, honest, straight-shooting people.”
“We have been continually impressed with CCP over the several years we have used them. They are extremely efficient, excellent customer service and well priced. I would recommend Lee and his team.”
The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.