You said · Worried about the insurer questions
Industry · RTO or education
The cyber insurance questionnaire is exposing gaps in your RTO setup.
RTOs are seeing sharper questions on renewal. MFA scope, Essential Eight maturity, incident response, patching, backup testing, and offboarding are all under the microscope. A real answer surfaces weaknesses. Overanswering risks a declined claim later. You need a defensible posture, not a guess.
What this usually looks like
What this looks like for an Australian RTO.
You manage student data, USI handling, and AVETMISS submissions across platforms like aXcelerate, Wisenet, or VETtrak. The 2025 Standards for RTOs effective July 1 tighten data retention and privacy expectations. Staff turnover leaves accounts active if offboarding is manual. Multi-campus setups stretch your identity controls thin.
The insurer asks for proof of MFA on all administrative access, not just email. They want evidence of tested backups and a documented incident response plan. They check if your Essential Eight maturity aligns with the risk profile of holding sensitive student and financial records. Your current setup might not meet the threshold.
The pressure comes from state funding bodies and ASQA too. A data breach or ransomware event triggers compliance audits. If your cyber insurance is void because you answered the questionnaire incorrectly, the financial hit is immediate. You need to align your IT hygiene with both the insurer and the regulator.
Where we'd start
Where we start to stabilise your position.
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Step 01
Map the critical assets and access
We identify the systems holding USI data, financial records, and staff details. We enforce MFA on all admin and remote access points. We review identity lifecycle management to ensure offboarding happens instantly. This covers the insurer's first set of questions on access control.
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Step 02
Align with Essential Eight and ASQA
We implement the Essential Eight maturity levels required for your risk profile. We document patching SLAs and backup testing procedures. This creates the evidence trail needed for both cyber insurance underwriters and ASQA compliance officers. It also protects your 2025 Standards readiness.
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Step 03
Draft defensible questionnaire answers
We review the insurer's specific questions against your actual controls. We answer yes only where evidence exists. We answer no with a remediation plan and timeline. That approach prevents future claim disputes. We provide the documentation to support your answers to the underwriter.
Baseline controls, shared decisions
We take security so seriously, it's not optional.
Every plan includes the same core protections, because these are the controls that stop most of what we get called to. Phish-resistant multi-factor authentication. Known vulnerabilities closed within thirty days. Backups we have tested by restoring. Access removed the day someone leaves. A password manager, and a Microsoft 365 tenant that is hardened and kept that way. Those are not negotiable.
Beyond that, the right controls depend on your business, and application control is the clearest example. It is the strongest defence against software that should not run, and it costs real money and time to operate. A financial planning firm earns that cost back. A lawn care business rarely does. Knowing which one you are is our job, not yours.
Where a control does not fit, we agree that with you and write it down. You either source it elsewhere at your own cost, or we record the gap and what we both accepted. Nobody should learn about it during an incident.
We will still say no to a change we think ends in a breach, because we are in that incident with you. If you want every request actioned without anyone asking what it costs you, we are the wrong firm.
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The highest-impact controls are in every plan
A password manager, tested backups, endpoint and identity threat detection, and a hardened Microsoft 365 tenant come with all four plans. They are not priced separately.
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The rest we assess against your business
Above the baseline we assess each control against how you actually work, then tell you which ones earn their cost. Whatever we settle on, we write it down.
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We can say no to a change
If a request would leave you exposed, we will say so and we will not action it quietly. Convenience is worth arguing about. A breach is not.
What each plan includes
The full list of controls, and which plan includes which, is on the plans page.
Track record
Twenty years in. A hundred-plus clients. Every technician in Australia.
- Years in business
- 20+
- Loved clients
- 100+
- Aussie techs
- 100%
4.8 average · 46 reviews on Google
“We're on a monthly plan across all four of our sites, two of them interstate. PCs stay healthy, licences current, and the team understand our needs well.”
“Night and day working with CCP. They came in from day one, spent the time to ensure everything was set up and secure properly, and now everything just works. Due to the success we've had with them, we further engaged them to manage our phone systems and website. If you work with CCP you will never have to worry about your IT systems again.”
“We have been using CCP since the early 2000s and have always had great service on our 20-plus PCs and server. We recently moved to a managed service and cannot rate the experience highly enough. Well done Lee and team.”
“Walked through the other quotes we had and explained in detail what services we needed and what we didn't. They came in 50% cheaper. Just good, honest, straight-shooting people.”
“We have been continually impressed with CCP over the several years we have used them. They are extremely efficient, excellent customer service and well priced. I would recommend Lee and his team.”
The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.