You said · DIY IT is no longer working
Industry · Mining services and technology
Your DIY IT setup is no longer enough for mining services.
You started by stacking laptops and sharing a network drive. It worked while the team was small. Now you have twenty or eighty staff, drone fleets, and geospatial data that needs to stay onshore. The casual IT fixes are buried in email threads. No one owns the passwords or the patch schedule. Then a principal contractor sends their security questionnaire. You realise you cannot answer half the questions with anything other than guesswork. That is when the DIY approach stops being a cost saving and starts being a business risk.
What this usually looks like
What DIY IT looks like in mining services.
You are serving BHP, Rio Tinto, or Fortescue. Their security packs demand MFA, EDR, patching within fourteen days, and Essential Eight maturity. Your current setup has no central visibility. You do not know which survey laptop is unpatched. You do not have a formal incident response plan. The gap between your reality and their requirements is widening every week.
Identity management is manual. When a drone pilot leaves, their access to ERP and GIS tools stays active. New hires wait days for access. Remote sites rely on spotty LTE connections with no failover. Data sovereignty is a conversation, not a configuration. Geospatial data sits in a personal cloud account because it was easier than setting up a proper bucket.
You are not alone. Many engineering and geotech firms reach this point. They built the IT themselves because it was cheaper than a monthly retainer. Now the cost of a failed prequal or a ransomware event is higher than the cost of a proper provider. The question is no longer if you need help. It is who will fix it without breaking the workflow.
Where we'd start
Where we start when you hand over the keys.
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Step 01
Audit the current mess
We map every device, every cloud account, and every licence. We identify the shadow IT that holds your operations together. We find the gaps in your Essential Eight posture. We do not guess. We list what is there and what is missing. This gives you a clear view of the risk you are carrying.
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Step 02
Implement the mandatory controls
We deploy EDR on every endpoint. We enforce MFA on email and remote access. We set up automated patching with a fourteen day SLA. We configure identity lifecycle so onboarding and offboarding are instant. We secure your data stores to meet sovereignty requirements. These are the controls your principals require. We make them real.
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Step 03
Document for the next audit
We write the incident response plan. We document the patching policy. We create the user access matrix. We provide the evidence packs your principals ask for. You get a defensible posture. You stop answering questionnaires with hope. You answer with proof.
Baseline controls, shared decisions
We take security so seriously, it's not optional.
Every plan includes the same core protections, because these are the controls that stop most of what we get called to. Phish-resistant multi-factor authentication. Known vulnerabilities closed within thirty days. Backups we have tested by restoring. Access removed the day someone leaves. A password manager, and a Microsoft 365 tenant that is hardened and kept that way. Those are not negotiable.
Beyond that, the right controls depend on your business, and application control is the clearest example. It is the strongest defence against software that should not run, and it costs real money and time to operate. A financial planning firm earns that cost back. A lawn care business rarely does. Knowing which one you are is our job, not yours.
Where a control does not fit, we agree that with you and write it down. You either source it elsewhere at your own cost, or we record the gap and what we both accepted. Nobody should learn about it during an incident.
We will still say no to a change we think ends in a breach, because we are in that incident with you. If you want every request actioned without anyone asking what it costs you, we are the wrong firm.
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The highest-impact controls are in every plan
A password manager, tested backups, endpoint and identity threat detection, and a hardened Microsoft 365 tenant come with all four plans. They are not priced separately.
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The rest we assess against your business
Above the baseline we assess each control against how you actually work, then tell you which ones earn their cost. Whatever we settle on, we write it down.
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We can say no to a change
If a request would leave you exposed, we will say so and we will not action it quietly. Convenience is worth arguing about. A breach is not.
What each plan includes
The full list of controls, and which plan includes which, is on the plans page.
Track record
Twenty years in. A hundred-plus clients. Every technician in Australia.
- Years in business
- 20+
- Loved clients
- 100+
- Aussie techs
- 100%
4.8 average · 46 reviews on Google
“We're on a monthly plan across all four of our sites, two of them interstate. PCs stay healthy, licences current, and the team understand our needs well.”
“Night and day working with CCP. They came in from day one, spent the time to ensure everything was set up and secure properly, and now everything just works. Due to the success we've had with them, we further engaged them to manage our phone systems and website. If you work with CCP you will never have to worry about your IT systems again.”
“We have been using CCP since the early 2000s and have always had great service on our 20-plus PCs and server. We recently moved to a managed service and cannot rate the experience highly enough. Well done Lee and team.”
“Walked through the other quotes we had and explained in detail what services we needed and what we didn't. They came in 50% cheaper. Just good, honest, straight-shooting people.”
“We have been continually impressed with CCP over the several years we have used them. They are extremely efficient, excellent customer service and well priced. I would recommend Lee and his team.”
The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.