You said · IT breaking at 60 staff
Industry · Health and aged care
Your IT setup is not built for fifty staff.
Most allied health and aged-care practices we meet started with a single practice-management license and a shared drive. It held together when the team was small. It stops holding when headcount crosses the fifty mark. Onboarding takes days. Offboarding leaves active licences. The platform security that satisfied the previous auditor now looks like a gap to the Aged Care Quality and Safety Commission.
What this usually looks like
What 'outgrowing' looks like in health and aged care.
The revenue is growing. You have new sites, new investors, or a new contract. The headcount is climbing faster than your IT-adjacent staff can manage. Onboarding a new GP or therapist now involves chasing passwords and manual file copies. Offboarding is often incomplete, leaving access active long after departure. The tooling that worked at fifteen staff is breaking at sixty.
Then a regulator or insurer asks for evidence. The Aged Care Quality and Safety Commission wants to see your cyber posture. NDIS Quality and Safeguards expects secure client data handling. Privacy Act obligations require strict access controls. My Health Record Share by Default 2026 is looming. Your current setup cannot prove you are compliant.
The work underneath is not glamorous. It is identity management, endpoint protection, and a backup strategy that actually works. Done properly, it scales. Done in a panic before an audit, it fails.
Where we'd start
Where we would start.
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Step 01
Secure the identity layer
We enforce MFA on all practice-management platforms like Best Practice, Medical Director, and ZedMed. We connect identity lifecycle to HR so onboarding and offboarding are automated. This stops the leak of active licences and ensures only current staff can access client records. We audit access logs to meet NDIS and Privacy Act requirements.
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Step 02
Harden the endpoints and data
We deploy EDR on all clinical and administrative devices. We verify backups are restorable, not just scheduled. We review AI-scribe governance to ensure patient data is not leaking into third-party models. This covers the Essential Eight controls that insurers and regulators now demand.
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Step 03
Document for the next audit
We create a defensible trail for the Aged Care Quality and Safety Commission and cyber insurers. Every answer on the questionnaire is backed by the log. We build the platform for the next hundred staff, not just the current roster. This prevents the next growth phase from triggering another IT crisis.
Baseline controls, shared decisions
We take security so seriously, it's not optional.
Every plan includes the same core protections, because these are the controls that stop most of what we get called to. Phish-resistant multi-factor authentication. Known vulnerabilities closed within thirty days. Backups we have tested by restoring. Access removed the day someone leaves. A password manager, and a Microsoft 365 tenant that is hardened and kept that way. Those are not negotiable.
Beyond that, the right controls depend on your business, and application control is the clearest example. It is the strongest defence against software that should not run, and it costs real money and time to operate. A financial planning firm earns that cost back. A lawn care business rarely does. Knowing which one you are is our job, not yours.
Where a control does not fit, we agree that with you and write it down. You either source it elsewhere at your own cost, or we record the gap and what we both accepted. Nobody should learn about it during an incident.
We will still say no to a change we think ends in a breach, because we are in that incident with you. If you want every request actioned without anyone asking what it costs you, we are the wrong firm.
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The highest-impact controls are in every plan
A password manager, tested backups, endpoint and identity threat detection, and a hardened Microsoft 365 tenant come with all four plans. They are not priced separately.
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The rest we assess against your business
Above the baseline we assess each control against how you actually work, then tell you which ones earn their cost. Whatever we settle on, we write it down.
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We can say no to a change
If a request would leave you exposed, we will say so and we will not action it quietly. Convenience is worth arguing about. A breach is not.
What each plan includes
The full list of controls, and which plan includes which, is on the plans page.
Track record
Twenty years in. A hundred-plus clients. Every technician in Australia.
- Years in business
- 20+
- Loved clients
- 100+
- Aussie techs
- 100%
4.8 average · 46 reviews on Google
“We're on a monthly plan across all four of our sites, two of them interstate. PCs stay healthy, licences current, and the team understand our needs well.”
“Night and day working with CCP. They came in from day one, spent the time to ensure everything was set up and secure properly, and now everything just works. Due to the success we've had with them, we further engaged them to manage our phone systems and website. If you work with CCP you will never have to worry about your IT systems again.”
“We have been using CCP since the early 2000s and have always had great service on our 20-plus PCs and server. We recently moved to a managed service and cannot rate the experience highly enough. Well done Lee and team.”
“Walked through the other quotes we had and explained in detail what services we needed and what we didn't. They came in 50% cheaper. Just good, honest, straight-shooting people.”
“We have been continually impressed with CCP over the several years we have used them. They are extremely efficient, excellent customer service and well priced. I would recommend Lee and his team.”
The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.