You said · Growing faster than our IT
Industry · Mining services and technology
Growing faster than the IT you built yourselves.
Most mining services firms we meet didn't plan the IT. It grew when the team did. A laptop per new hire, a shared drive, a Dropbox for the drone data, a Xero login. It holds together until a prime contractor's security questionnaire lands and the answer to half the questions is 'we're not sure'.
What this usually looks like
What 'outgrowing' actually looks like in mining services.
The revenue is there. The contracts are bigger and more of them. Head office is hiring faster than your one IT-adjacent person can keep up with. Onboarding now takes a week of Slack messages. Offboarding leaves licences active for months. The survey laptops bounce between sites, home, and the office with no identity posture worth the name.
Then a principal contractor asks for Essential Eight ML1 self-attestation, MFA enforcement, documented incident response, patching SLAs, a named security contact, and a cyber insurance certificate. You can answer about a third of it with evidence. The rest is 'we think so' or 'we're working on it'. That's the moment most firms call us.
The work underneath is not glamorous. It's identity, endpoint, backup, and a documentation trail that will survive being looked at. Done properly once, it scales with the business. Done in a panic the week before a prequal deadline, it does not.
Where we'd start
What we'd do in the first ninety days.
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Step 01
Get the baseline in place
MFA on everything that matters. Endpoints under central management and EDR. Identity lifecycle connected to HR so onboarding and offboarding aren't manual. Backups that we've actually restored from, not just scheduled. These controls are non-negotiable for our clients, and they're the same controls your principals are about to ask about.
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Step 02
Make the answers to the questionnaire defensible
We've filled in enough mining-services prequal packs to know which questions are load-bearing. We back every 'yes' with evidence. Gaps get a 'not yet' and a date. On audit, a dated plan holds up better than a yes the evidence can't support.
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Step 03
Build for the next year of growth, not the last
Most firms we meet are sized for the job they were winning 18 months ago. We look at the hiring plan, the expected project mix, and where the data is going to end up (geospatial libraries, operational telemetry, ERP), and we build the platform once so the next hundred headcount doesn't need a second rebuild.
Baseline controls, shared decisions
We take security so seriously, it's not optional.
Every plan includes the same core protections, because these are the controls that stop most of what we get called to. Phish-resistant multi-factor authentication. Known vulnerabilities closed within thirty days. Backups we have tested by restoring. Access removed the day someone leaves. A password manager, and a Microsoft 365 tenant that is hardened and kept that way. Those are not negotiable.
Beyond that, the right controls depend on your business, and application control is the clearest example. It is the strongest defence against software that should not run, and it costs real money and time to operate. A financial planning firm earns that cost back. A lawn care business rarely does. Knowing which one you are is our job, not yours.
Where a control does not fit, we agree that with you and write it down. You either source it elsewhere at your own cost, or we record the gap and what we both accepted. Nobody should learn about it during an incident.
We will still say no to a change we think ends in a breach, because we are in that incident with you. If you want every request actioned without anyone asking what it costs you, we are the wrong firm.
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The highest-impact controls are in every plan
A password manager, tested backups, endpoint and identity threat detection, and a hardened Microsoft 365 tenant come with all four plans. They are not priced separately.
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The rest we assess against your business
Above the baseline we assess each control against how you actually work, then tell you which ones earn their cost. Whatever we settle on, we write it down.
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We can say no to a change
If a request would leave you exposed, we will say so and we will not action it quietly. Convenience is worth arguing about. A breach is not.
What each plan includes
The full list of controls, and which plan includes which, is on the plans page.
Track record
Twenty years in. A hundred-plus clients. Every technician in Australia.
- Years in business
- 20+
- Loved clients
- 100+
- Aussie techs
- 100%
4.8 average · 46 reviews on Google
“We're on a monthly plan across all four of our sites, two of them interstate. PCs stay healthy, licences current, and the team understand our needs well.”
“Night and day working with CCP. They came in from day one, spent the time to ensure everything was set up and secure properly, and now everything just works. Due to the success we've had with them, we further engaged them to manage our phone systems and website. If you work with CCP you will never have to worry about your IT systems again.”
“We have been using CCP since the early 2000s and have always had great service on our 20-plus PCs and server. We recently moved to a managed service and cannot rate the experience highly enough. Well done Lee and team.”
“Walked through the other quotes we had and explained in detail what services we needed and what we didn't. They came in 50% cheaper. Just good, honest, straight-shooting people.”
“We have been continually impressed with CCP over the several years we have used them. They are extremely efficient, excellent customer service and well priced. I would recommend Lee and his team.”
The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.